The following question has been debated in business for years:

Are your customers always right? 

Perhaps there’s a more helpful question:

Can the opinions of your customers help your business?

Customers may not always be right but who knows more about what it’s like to work with you and your business?

My years of research interviewing my client’s customers proved that your own customers can be your most potent business advisors.  I’m passionate about making sure you have access to a variety of advisors – some temporary, others long term.

If you are like me, you feel uncomfortable asking your own customers for their opinions about your services.  I’ve created a work-around just for you.  I’ve distilled the customer feedback process down to one simple step, which can be used by large corporations as well as solopreneurs serving just one customer.

You don’t have to determine the question to ask your customers or figure out when to ask it; I’ve done all the work for you and you’ll get everything you need in this ebook:
1 Question Power Surveys: Magnets for New Business
Your customers will welcome an opportunity to express their opinions about what it’s like to work with you.  Plus, you get the credit for asking and your business improves as a result.

There’s no debate about the fact that the opinions of your customers can improve your business.

Download 1Question Power Surveys: Magnets for New Business and find those insights now!

Let’s stay connected!

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Contact Us

My corporate office is located in Northern Virginia with several resource offices throughout the United States.

I want to hear from  visitors and have set up blogging capabilities to facilitate that.  The most effective way for you to contact me is directly through this blog.   That way I will know a human is making contact!

Please scroll to the bottom of any article posted on this website and look for the word Comments to add your comment.  After that I will get your communication immediately. I will respond to your comment ASAP.

Thank you for joining me today!  Please come back often.

2 Responses to “Contact Us”

  1. Hui Han says:

    We are pleased to formally invite you, on behalf of UNI Strategic, to be the trainer for our two day Workshop training on Customer Satisfaction & Loyalty, to be held on the 26-27 August 2013 in Kuala Lumpur, Malaysia. The training will start at 9am – 5pm. Currently, we are approaching experts in this field to be our potential training course facilitator and to share their expertise at the event.

    We are looking at approximately 10-30 delegates attending this workshop, ranging from Executives to Managerial levels from various industries worldwide. UNI Strategic specializes in the provision of business-to-business intelligence. We provide bespoke corporate and training events, giving industry practitioners from across the globe the critical edge in corporate strategy today. Please kindly refer to our website at http://www.unistrategic.com for more information.

    We hope that you will view this as an opportunity to capture the interest and influence the decision of a highly targeted audience, market your expertise and services as well as impart your knowledge and share experiences with others who are anxious to learn from you. Also, total training fee of USD3000 for this two days event, an Economy roundtrip airfare and a 3 nights hotel accommodation will be provided to the engaged training course facilitator as part of UNI Strategic’s training course practice.

    As we are working on a tight schedule for regional promotion, we would appreciate your soonest indication of interest and availability. Should you have any queries, please do not hesitate to contact me. If you are unable to accept this invitation, we would very much appreciate if you could direct us to any other person (s) from the industry who may be able to.

    If you are interested in the above offer, please provide me with the below information for my review:

    – A detailed CV of yourself stating your previous and current job positions

    – How many years of experience do you have in Customer Satisfaction & Loyalty?

    – A link to your company’s website

    – A list of your past and current clients in the banking, telecommunication, FMCG and oil and gas industry whom you have consulted before

    – Have you consulted in the APAC region before? If so, which country?

    I look forward to your reply.

    Thank you.

    Warmest regards,

    Hui Han Pee
    Conference Producer
    UNI Strategic (Malaysia) Sdn Bhd

    • admin says:

      Thank you for your inquiry! Unfortunately, I will be unavailable on those dates. Best success for your conference!

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For nearly three decades, I advised my clients around the world on strategies and tactics to assess levels of customer satisfaction and loyalty. My findings, based largely on field research, provided the direction needed for my clients to attain the best customer retention possible.

I have earned a reputation for asking hard questions, discovering profound truths about customer service and turning the data into opportunities and improvements for my own clients.  The value comes from my experienced business perspective and the insightful analysis that drives my findings, advice and actionable recommendations.

I have conducted several hundred interviews with my clients’ customers and have recommended action items that have improved my clients’ revenues and customer retention rates at every single client organization.

Darcie Davis

Northern Virginia, USA

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